Chippewa Thunder Hockey  

Steel Games

Steel Game Team Assignment

Shifts to Fill

  • 6 Concessions Workers
  • 1 Adult for Chuck-A-Puck & 2 Skaters
  • 2 Beer Servers
  • 2 Loft Workers (Move to concessions if there is not a special event that game)


Shift Times:

Approximately 5:30pm-9:30pm (Chuck-A-Puck 6pm-9pm) - assuming at 7 pm game. If the game is a different time, adjust the times accordingly.

Concessions Start (Arrive by 5:30 pm, open by 6:00 pm)

  • Workers can be stationed in the following locations:
  • 1 person per register (there are 2 registers) to take orders, 2 people on the stove and drink side of concessions, 2 people on the popcorn and pizza side of concessions 
  • Register opening money is located in the safe below the back desk area countertop in concessions
  • The code to open the register till/tablet is 0000.
  • There are 2 pages of items on the tablet for sale. Additional directions are located on the counter top by the till.
  • One of each pizza should be made in the pizza ovens (each pizza takes approximately 15 minutes to make and frozen pizzas are located in the stand up freezer in the back of concessions). Once cooked, pizzas are cut in quarters (4 slices per pizza)
  • Check the coffee level and brew additional coffee as needed (instructions are located by the coffee maker)
  • Start making popcorn (be sure to keep a close eye on it so that it does not burn)
  • Popcorn/oil bags are located between the two registers at the front of concessions
  • Place extra popcorn/oil bags on the top of the maker to heat up the oil for future use
  • Boil water for hotdogs on the stove and cook hotdogs
  • Wrap hotdogs in buns with tinfoil and store in the warming device next to the stove
  • Set out condiments on small counter by concessions till closest to the south rink doors
  • Take out pretzel bins from the refrigerator and set on the corner of the counter by the nacho cheese dispenser (heating instructions for pretzels, corn dogs, pancakes on a stick are located on the microwave)
  • There are Ramen Noodles for sale. Open the top and fill to the fill line with hot water from the spigot on top of the coffee maker once ordered.
  • Nachos are served in the plastic trays next to the nacho cheese dispenser. Place cheese in the small container compartment and place a bag of nachos in the larger compartment (the customer will open the bag of nachos upon purchasing).
  • Stock the drink coolers with additional items from the coolers as items are getting low. (The cooler is located next to the bleachers in the north rink. The key is located in the middle, top desk drawer in the back of concessions.)
  • Clean up can begin halfway to three-quarters of the way through the 3rd period based on how busy it is
  • Teams are responsible for cleaning up and restocking the concessions area inside concessions. Outside of concessions is cleaned by a cleaning service.
  • Wipe down counters and machines
  • Clean out and wipe down the popcorn maker
  • Wash and clean all dirty dishes and utensils
  • Replenish napkins, plates, nacho trays, cups and lids as needed
  • Sweep and mop the floor
  • Remove all remaining prepared food items
  • Workers can eat the remaining unsold made food or give to others as it cannot be saved
  • Restock the pretzel bins with pretzels from the back freezer by the window to the south rink and place into the Gatorade cooler in the back of concessions
  • Add an additional cheese pouch to the top of the nacho cheese machine if the pouch being used is close to the end to heat up the cheese for future use
  • Place money from each till back in the money box and place in the safe. Tips go in the tip box and go to support CYHA.
  • Lock the safe by closing the door, turning the dial and ensuring the door is locked.
  • If you're the last one leaving concessions for the night, ensure everything is shut off, including the lights and then shut the door, tough the round Yale button on the door keypad and the checkmark in the lower left corner of the keypad and the concession door will lock.

Chuck-A-Puck (Arrive by 5:45 pm, start selling by 6:00 pm)

  • Pucks for Chuck-A-Puck are located on the floor in concessions near the concessions entry door.
  • Pucks sell for 1 for $3 or 3 for $5 dollars. There is a clipboard for Chuck-A-Puck purchases. Purchasers write down their puck numbers and name on the document.
  • The master copy for Chuck-A-Puck sheets is located on the top shelf above the right side of the back desk area in concessions if more copies are made. Copies can be made on the copier on the desk countertop. DO NOT use the master copy so that others can have one to make additional copies as needed.  
  • The start up money is in the safe located under the desk countertop in the back of concessions. You will take this money container with you while you sell pucks. 
  • The sale of the pucks is best before the game begins and in-between the first and second period. 
  • The actual Chuck-A-Puck event occurs between the 2nd and 3rd period. 
  • A member of the Steel will come to get the clipboard and puck bucket from you at the end of the 2nd period.
  • They will return the clipboard and pucks to the concessions area when they are done with this event. 
  • The winner of Chuck-A-Puck wins a gift card or merchandise from the merchandise table located next to the ice inside the rink. (This is different from what is noted on a laminated note in the money box. Winners win ½ the pot minus the start-up money only at CYHA tournaments/events that are not Steel game affiliated.) 
  • Proceeds from Steel game Chuck-A-Puck go toward the Chippewa Ice Arena rink operations for youth hockey and figure skating.
  • Return the Chuck-A-Puck money box with all of the money collected plus the start-up money to the safe.

Loft Area (Arrive by 5:30pm, be ready to serve by 6:00 pm)

  • Stock the cooler in the mezzanine with beer, various seltzers, soda and water from the main cooler in the North Rink located by the bleachers.
  • The key is located in the concessions area in the middle, labeled Cooler.
  • Take a Square register and cashbox (with cash) from Concessions to the mezzanine and set it up.
  • The loft clientele have a wristband with the numbers 1, 2, 3 on it. Each person gets 3 drinks at no cost to them.
  • Mark off the number on their wristband each time they get a drink of any type.
  • Record what drink was given on the Square register, using the Party Drink item (which will be a $0 item) as we need to track what we serve
  • Once they have received their free drinks, they will need purchase any additional drinks using the Square register at standard prices
  • The mezzanine is closed to the general public when there is a special event taking place. Steel workers will place signage on the door stating this to other patrons.
  • At the end of the party, take the register and money back to concessions and plug the register back in by the water cooler and put the money back in the money box and back in the safe. Tips go in the tip box and go to support CYHA
  • Empty the beverage cooler and put all beverages back in the walk-in cooler in the North Rink.

Beer Servers (Workers start at 5:30pm)

  • The money box and tablet are located in the concession area to the left of the pizza ovens. Plug in the tablet using the green extension cord located under the drink signage table. 
  • The key for the master lock for the upstairs beer cooler is located in the top, middle desk drawer in concessions on the green keychain labeled “cooler”. This key chain also has a key to open the main stock cooler in the north rink near the bleachers. Keep this set of keys with you in that area until you are done so that you can restock the cooler as the game goes along as needed and lock up.
  • Before the game starts, please stock the cooler from the main cooler in the north rink.
  • Prices are located on the signage on the table next to the cooler. All miscellaneous drinks that are not shown on the sign are priced as the other seltzers are unless they are an IPA. 
  • When the game ends: 
  • Wipe down the counter top
  • Lock up the cooler prior to leaving
  • Bring the tablet and money box back to the concessions area and plug it in
  • Put money in box and back in safe
  • Tips go in the tip box and go to support CYHA
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